Delivery speeds and rates

Standard shipping (3–5 business days) is calculated at checkout based on package weight and destination. Expedited 2-day and overnight options are available for most items.

Oversized items such as monitors and all-in-one desktops may ship on a separate service with signature on delivery.

Local pickup

Pick up free at our Roselle storefront — 1350 Lake St Ste K, Roselle, IL 60172. Choose pickup at checkout and we'll email you when your order is ready, usually the same business day.

Damaged or missing items

If your order arrives damaged or something is missing, contact us within 48 hours of delivery with your order number and photos. We'll make it right with a replacement or a full refund.

Return windows

New items can be returned within 30 days of delivery. Outlet items — refurbished and open-box — carry a 14-day return window from delivery.

Items must be in their original condition with all included accessories, cables and packaging.

How to start a return

Use our Request Return Label form and we'll email you a prepaid return label, or bring the item to the Roselle storefront with your receipt.

Refunds are issued to the original payment method within 3–5 business days after the item arrives and passes inspection.

Warranty repairs are not returns

If a device fails within its 12-month warranty, contact us first — warranty service is free and handled through our repair bench, not the returns process.