FAQ - UR1Stop

Question 1

How fast do you ship?

Accepted Answer

In-stock items ship within one business day from our Roselle, IL warehouse. Standard delivery takes 3–5 business days; expedited options are available at checkout.

Question 2

What does the 12-month warranty cover?

Accepted Answer

Every device we sell — new, refurbished or open-box — carries a 12-month warranty on parts and labor. If something fails through normal use, we repair or replace it.

Question 3

What is your return policy?

Accepted Answer

New items can be returned within 30 days of delivery. Outlet items (refurbished and open-box) carry a 14-day return window. Items must be in original condition with all accessories. See our Returns page for details.

Question 4

Which payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards. For phone orders and rentals, we can also arrange invoicing for businesses.

Question 5

How does renting work?

Accepted Answer

Pick a machine, tell us your dates, and we confirm a flat rental rate. We deliver and set up across the Chicagoland area, or you can collect from our Roselle storefront. When you're done, we pick it up.

Question 6

How long do repairs usually take?

Accepted Answer

Most common repairs — screens, batteries, storage upgrades — are completed within 1–3 business days after you approve the quote. Board-level work can take longer; we'll give you a timeline with the quote.

Question 7

Is my data safe when I recycle a device?

Accepted Answer

Yes. Every drive is wiped to certified data-destruction standards before recycling, and you receive a certificate documenting the wipe for your records.

Question 8

Do you price match?

Accepted Answer

On like-for-like new items from major retailers, ask us — if we can match a verified current price, we will.

Frequently Asked Questions